FAQ Section

Manual over ride keys are only available with electronic keypads on specific models. To access the key slot, you will first remove the faceplate of the keypad by peeling back the black oval Mesa emblem above the number 2 button and unscrewing the Phillip’s head screw. Once the screw is removed, pull back on the chrome/brass/gold lip depending on your keypad. This will reveal the key entry point for the skeleton key. Open the safe by turning the key a quarter turn to the left.

Run your fingers along the underside of the keypad, you will feel a small plastic tab. Pull this downward until it completely detaches from the plastic mounting collar. This will allow access to the 9 volt battery housed inside. If you have trouble removing the battery through the access point under the keypad, please use the following method. Remove the faceplate of the keypad by peeling back the black oval Mesa emblem above the number 2 button and unscrewing the Phillip’s head screw. Once the screw is removed, pull back on the chrome/brass/gold lip depending on your keypad. We highly recommend the use of only a 9-volt Duracell battery.

Green will indicate full power and allow access to the safe. Yellow or Orange indicates the keypad is in lockout mode; leave the battery in and do not touch the keypad for 5 – 15 minutes depending on the model. This will allow the keypad to reset to your current code. The solid red light indicates a dead battery. One of the biggest misunderstandings is the Red and Green light blinking simultaneously. This will indicate the battery is running low; it may still have enough power to light up and beep but does not have enough power to retract the bolts.

Green - Full power, access granted
Yellow/Orange - Lock out mode
Red - Dead battery
Red & Green - Low battery (Flash Together)

5 beeps will indicate you have the wrong code or the battery is too low and cannot comprehend the entry. If you are sure the code is correct, please change to a fresh battery. We highly recommend the use of only a 9-volt Duracell battery into your lock and try again. Please contact our Technical support Department for assistance if issue persists.

Unfortunately on some of our safes require a reset code or reset button to default the safe back to the original code. For your protection Mesa Safe verification of ownership before we can move forward such as notarized document and/or proof of purchase. Please have the completed Notary form mailed to Mesa Safes corporate office in Orange, CA. There is a $15.00 fee for override codes and combinations.
Click Here for direct access to the notary form.

No, a dead battery will not delete your code. The code will remain saved internally until the safe is powered up again. You will simply install a new battery and operate the lock in a normal manner.

Yes, Mesa Safe highly recommends contacting a licensed locksmith to perform this service for you. If anyone other than an approved locksmith makes any adjustments to your safe before your 1 year warranty expires on your locking mechanism, your warranty will be null and void.

Try numbers up and down, up to five numbers. Ex: 5, 10, 15 – 6, 11, 16 or 4, 9, 14.

Please visit the following links for more information on Mesa Safe warranties.

http://www.mesasafe.com/technical-support/warranty.html

http://www.mesasafe.com/technical-support/gun-warranty.html

http://www.mesasafe.com/technical-support/extended-warranty.html

Visit Mesa Safe’s website and click the “Where to Buy” tab located on the home screen to view a list of verified Mesa retailers. Mesa Safe does not sell direct to the public.

Gun safes, Burglary and Fire and High Security units feature a heat activated seal that expands and seals the door when exposed to extreme heat. In the event of a fire the heat activated seal will protect against fire hoses and sprinklers however; this will not provide water protection in the event of a floor or if the water level reaches the height of the lock.

If you have a MSL500 Use these instructions

http://www.mesasafe.com/technical-support/msl-500/index.html

If you have a MSL50 Use these instructions

http://www.mesasafe.com/technical-support/msl-50/index.html

If you have a Sargent and Greenleaf Titan lock

https://www.sargentandgreenleaf.com/files/2014/8184/0176/630-804_Titan_op.pdf

If the safe is equipped with a mechanical dial lock you must contact a Local locksmith to have the combination reset.

If the safe gives you E-code that means the incorrect code is being entered into the safe and you will need to use the Emergency code or the override key to override the hotel safe. For your protection Mesa Safe verification of ownership before we can move forward such as notarized document and/or proof of purchase. Please have the completed Notary form mailed to Mesa Safes corporate office in Orange, CA. There is a $15.00 fee for override codes and combinations.
Click Here for direct access to the notary form.

The handles are inside of the safe in a plastic bag. This Bag also contains the Floor plugs and shelf clips.

To open the safe, we recommend putting a Phillips-Head screwdriver into one of the holes of the hub and Put in the code then turn it to the left. When you hear 2 beeps your safe will open.

You only will need 2 Anchors to secure the safe to the floor. If you would like to purchase additional anchors please contact customer support to purchase additional anchors.

Most safe serial numbers can be found on the front of the door on the bottom right hand side by the hinge. Some serials may also be located on right side of the safe or top left on the front of the safe.

We recommend using a Duracell or Energizer battery with an expiration date of five years in the future. This will ensure optimal lock performance.