SHIPPING & DELIVERY
LTL [Less than Trailer Load]
All orders weighing over 150 lbs or more are shipped via LTL freight carriers. The freight carrier provides either dock or curbside delivery based on location. Curbside delivery is defined as delivery of the freight as close to the actual delivery address as possible. Please remember the size of the tractor trailer and certain safety precautions may prevent the freight carrier from delivering the freight at the actual curb or delivery address. The freight carrier is not responsible at any time for the inside delivery of any freight.
SMALL PACKAGE SHIPMENTS
MESA SAFE COMPANY uses the services of UPS and Fed Ex on all safe orders weighing 149lbs or less. Safe shipment can be upgraded to 2nd Day Air per customer ’s request and at the customer ’s cost, if available. Any address corrections, re-consignments, or storage issues due to product being undeliverable will not be the responsibility of MESA SAFE COMPANY and will result in additional fees to the dealer. The Dealer will be contacted and advised of any additional fees prior to MESA SAFE COMPANY providing the carrier with any written or verbal authorizations regarding any changes in the shipment. Upon contact, it will be the responsibility of the dealer to find a resolution to the issue(s) in a timely manner. MESA SAFE COMPANY reserves the right to authorize the return of any freight found undeliverable where the customer, after repeated attempts, is found to be unavailable for contact. Dealer will be charged for all freight to and from the point of delivery regardless if the buyer was eligible for free shipping in all instances where freight is determined to be undeliverable and is returned to any MESA SAFE COMPANY warehouse. Freight that is returned because it is deemed undeliverable will be subject to a 15% restocking fee.
For all small parcel shipments, the customer must notify MESA SAFE COMPANY or dealer of any damages within 24 hours of receipt. Customer will also be required to provide MESA SAFE COMPANY or dealer with a brief description of the damage. If the customer declines to keep the damaged safe, it will be the customer ’s responsibility to repackage and hold the safe until a claim can be submitted and UPS or Fed Ex can retrieve the damaged safe. The process can take approximately two weeks or more.
WHITE GLOVE DELIVERY
Lift-gate service is available at no extra charge and it is the sole responsibility of the customer to coordinate inside delivery of the freight with the dealer, sub-contractors, and/or themselves. The freight carrier is not responsible for the inside delivery of any freight. When a customer requests White Glove Delivery, it is your responsibility to request delivery details from the customer. MESA SAFE COMPANY will not request this information from your customer. Additional fees may occur if additional handling or material is needed to complete the service. Frequently Asked Questions and additional information per taining to White Glove Delivery are available by contacting your sales rep. The product must be thoroughly inspected upon delivery, prior to per forming White Glove procedure. If the safe is defective or damaged DO NOT proceed with the White Glove por tion of the delivery. You must contact MESA SAFE COMPANY Company immediately. MESA SAFE COMPANY will take whatever precautions necessary to resolve the issue. If the safe is not inspected upon delivery and the white glove procedure is per formed and then the safe is found to be defective or damaged, the customer will be responsible for getting the safe ready for pick up and MESA SAFE COMPANY will not be responsible for any future white glove charges if a replacement safe is requested.
MESA SAFE COMPANY reserves the right to return freight back to any MESA SAFE COMPANY warehouse if end user refuses delivery due to expected inside delivery not arranged prior to shipment. If after shipment inside delivery is arranged dealer will be held responsible for any re-consignment fees, storage fees or any other fees occurred. I t is the dealer ’s responsibility to verify with the customer ahead of time, if inside delivery is required.
Safe(s) can be returned for a period of 14 days from the date of delivery. All returns must be approved by an authorized MESA SAFE COMPANY representative and returned with a required “RA” number. Safes must be returned in the original packaging and must be received in an approved MESA SAFE COMPANY warehouse undamaged and unused within 7 days of the issuance of the return authorization number. All freight charges are non-refundable. All safe returns are subject to a 15% restocking fee. In addition, if the returned safe is received by MESA SAFE COMPANY damaged dealer may be subject to additional fees. These fees will be determined by an authorized MESA SAFE COMPANY representative and will be prorated according to the extent of damage. Dealers will be charged for freight to and from the point of delivery regardless if the buyer was eligible for free shipping. All freight charges will be prepaid by the dealer directly to MESA SAFE COMPANY or will be deducted from the safe refund. Credits will only be issued upon receipt and inspection of all returned safes. If any of the packaged accessories have been used (example: batteries, etc.) there will be a replacement charge.
3RD PARTY FREIGHT DAMAGES
The 3rd par ty will be responsible for filing the claim with their freight carrier. The damaged product is no longer the proper ty of MESA SAFE COMPANY. If the product is returned back to MESA SAFE COMPANY, we will store the product for 45 days. You must notify us within 45 days of MESA SAFE COMPANY receiving the damaged product on what to do with the product. If we are not notified after this 45 day period we will discard the safe and we will not be held liable for any credits or reimbursements on the discarded product.
All products are inspected at the factory prior to shipment. MESA SAFE COMPANY’s liability for damaged merchandise ceases when the shipment is accepted by a common carrier. All merchandise should be carefully inspected by the consignee and if damage or shor tage is evident, the consignee should refuse acceptance until an agent of the carrier indicates on the delivery receipt the nature and extent of the damages or shor tages. All claims for damages or shor tages should be made directly with the carrier and MESA SAFE COMPANY must be notified within 24hrs. In cases of hidden damage (damage not evident on the car ton or crate) unpacking should be stopped and the carrier notified to send an inspector. Save the original car ton or crate for the inspector to examine.
Under NO circumstances shall the consignee discard the pallet or packaging material until the safe has been determined to be in good working condition and/or all claim issues have been resolved. When the delivery receipt is signed by the consignee in good condition, failure to follow the procedures above will remove all liability of damage from MESA SAFE COMPANY and require the consignee to file any claims against the carrier themselves.